Blackberry Pearl / Storm

1 - Enter the Main Menu by pressing the Blackberry Logo button
2 - Select 'Options' (this sometimes is shown as Settings on some handsets)
3 - Select 'Advanced Options'
4 - Select 'SIM card'
5 - Type M E P D (you will not see the characters appear on the screen when typing - it doesn't matter about capitals and ignore the spaces - this is just to clearly show you the characters). You should now see the Personalisation menu (if you do not, please see Troubleshooting at the bottom of this page)
6 - Type M E P
7 - Press the ALT key (usually located at the bottom left of the keypad)
8 - Type 2 (this is the E key)
9 - A box should appear asking you to enter the Network MEP Code - this is your unlock code, enter it here. If no box appears, see Troubleshooting section at the bottom of this page.
10 - Press Return/Enter, You should receive a 'Code Accepted' message - If you received 'Code Error, please wait', type MEP 'alt' 2 and then try the next code, or see Troubleshooting section at the bottom of this page.
11 - Turn the handset OFF then ON again and the handset will be permanently unlocked and can be used on any compatible GSM network, worldwide!

Blackberry 81xx, 82xx Pearl and other sure-type handsets

1 - Enter the Main Menu by pressing the BlackBerry Logo button
2 - Select 'Options' (this will be shown as Settings on some handsets)
3 - Select 'Advanced Options'
4 - Select 'SIM card'
5 - Type M E P D - as the Pearl's keypad shares letters you will need to press the {OP} key twice in quick succession to get to P (you will not see the characters appear on the screen when typing)
6 - You should now see the Personalisation menu (if you do not, please see Troubleshooting at the bottom of this page)
7 - Type M E P - again on the Pearl
8 - Press the ALT key (located at the bottom left of the keypad - this may be represented as 2 arrows)
9 - Type 2 - this is the {TY} key
10 - A box should appear asking you to enter the Network MEP Code - this is your unlock code, enter it here
11 - Press Return/Enter, You should receive a 'Code Accepted' message - If you received 'Code Error', type M E P 'alt' 2  and then try the next code, or see Troubleshooting section at the bottom of this page
12 - Turn the handset OFF then ON again and the handset will be permanently unlocked and can be used on any compatible GSM network, worldwide!

Blackberry 9500 / 9530 Storm

These instructions must be carried out with a SIM card in the phone. Can be from any network and be active/inactive.

1 - Enter the Main Menu by pressing the Blackberry Logo button
2 - Click 'Manage Connections' - you may have to scroll using your finger to find the icon
3 - Click 'Turn All Connections Off'
4 - Return to the Main Menu by pressing the Back button
5 - Click 'Options' - again, you may have to scroll using your finger to find the icon
6 - Click 'Advanced Options'
7 - Click 'SIM Card'
8 - Press the BlackBerry Logo button and click Show Keyboard
9 - Tilt the handset onto it's side - you should see a larger full QWERTY keyboard
10 - Type M E P D - The letters will not appear on the screen when typing.
This is the tricky part due to the touch screen, we recommend you hover over the letter to make sure you are pressing the right one and then click the screen. The letter will light up blue when hovering. If you are successful in entering M E P D then you should now see the Personalisation menu or a change of text on the screen - proceed to Step 11. If nothing has happened you should press Back and go back to Step 7.
11 - Type M E P 2 - Again, The letters will not appear on the screen when typing. To bring up the number 2, click the !?123 button.
If nothing happens click back , click 'SIM Card' and start this step (11) again.
12 - A box should appear asking you to enter the Network MEP Code - this is your unlock code. You can tilt the phone back for a bigger keypad at this stage (optional).
Enter the unlock code in the box and press the Return key (down and left arrow on the right of the keypad)
If you received 'Code Accepted' proceed to Step 13.
If you received 'Code Error, please wait', go back to Step 11 and then try the next code, or see Troubleshooting section at the bottom of this page
13 - Turn the handset OFF then ON again and the handset will be permanently unlocked and can be used on any compatible GSM network, worldwide - remember to turn the Wireless connections back on in 'Manage Connections' so the phone will connect to the carrier.

Blackberry 83xx Curve, 8700, 8800,8900 Curve / 9000 Bold and ALL other Models

See video instructions at the top of this page

Troubleshooting:

Question: Nothing happens when I type MEPD / MEP2
Answer: Try the following: (note the characters will not appear on the screen when typing the characters)
1. Put any SIM card in the handset. Can be active/inactive. If you already have a SIM in the handset, try a different SIM from a different carrier/provider.
2. Go to Wireless Connections in the main menu and turn off all connections, then follow the unlocking procedure again.
3. Ensure in the personalisation list the NETWORK option is ACTIVE (this means the phone is locked as the network lock is active) if it does not, check the phone is not already unlocked by putting in a SIM from a different carrier.

Question: BlackBerry Storm 9500/9530 - I am having problems entering MEPD and MEP2
Answer:  Due to the fact you can't see what you're typing in the hidden menus, you should keep trying. For every attempt you must exit the menu before trying again. We recommend hovering over the correct character and then when you can see the correct character light up blue, then click the screen.
Also ensure there is a SIM card in the phone and try the procedure again. This can be any active/inactive SIM card from any network.

Question: I've successfully unlocked the handset but cannot use BlackBerry Data/Web/Email services
Answer: You will need to contact your carrier and ensure you have a working BlackBerry Internet Service / Bolt on attached to your tariff and that the BlackBerry has registered on their network. This usually is an extra cost and gives you access to the BlackBerry data services. If you already have this service, ask your network to ensure the handset is properly registered and ask them to send the 'Service Books' to the handset which will update any settings you have in the handset. Most carriers have a dedicated BlackBerry support team.
Tip: The following procedure can sometimes kicks the network into action - Options > Advanced Options > Host Routing Table > BlackBerry Logo Button > Register Now

Question: My phone asks to enter a PIN number
Answer: For SIM cards with PIN ENABLED you will be required to enter a PIN. This is not the unlocking code that has just been provided. For information concerning the PIN, PIN2, PUK and PUK2 codes for a SIM card please read the manual that came with your phone or contact your carrier. This is not a handset unlocking issue.

Question: I've received more than one code from you, which one do I use?
Answer: Enter each code until you see the 'Code Accepted' message. Only one will be the correct unlock code. You should have 10 attempts to enter the correct code.

Question: My phone only shows 3 tries left and you have sent me more than 3 codes
Answer: Please contact us using the contact form and let us know this as we may need to read your phone with a small application to verify the 1 correct code or suggest what codes from our experience depending on your model.

Question: My phone shows 0 tries left when asking for the MEP code
Answer: If you have received this message, this means that 10 attempts at entering the correct unlock code have been used. Unfortunately in this circumstance the only way to unlock the handset is via a hardware solution at a service centre.