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The following are
the Terms and Conditions of orders placed with Unlock-online.net
By ordering from Unlock-online.net you confirm your agreement to these Terms
and Conditions.
All images on this site are reproduced with a view to portraying our
products as accurately as possible. Please be aware that designs may vary
slightly, from those shown, due to normal design and production fluctuations
Methods of Payment
We accept all payments via Paypal. Credit and Debit cards payment can be
made through paypal. You do not need to have a paypal account in order to
make a payment.
There will be currency conversion charges applied to payments made in UK
sterling from non UK sterling accounts and vice versa. This conversion is
applied by the account/card issuer. We are not responsible and do not
dictate the currency conversions rates.
Delivery
Electronic Goods:
Electronic goods such as unlocking software, credits, usernames and
passwords will be sent via email. A secure download link will be
provided for software purchases.
Physical Goods:
Physical Goods will be dispatched with 48hrs of receipt of cleared
payment.
Delivery charges are quoted when placing an order. Our standard rates are:
UK delivery - £2.50 per order
Worldwide delivery - £5.50 per order
Standard UK delivery is arranged through Royal Mail First Class Recorded
Delivery. A signature will be required on receipt of goods. If a delivery is
unsuccessful, then a card is left to arrange collection or redelivery.
Delivery can be as fast as the next working day, but please allow 5 working
days. Worldwide delivery is arranged through UK Royal Mail First Class
International Recorded Delivery. A signature will be required on receipt of
goods. Delivery times can vary , from 2-10 working days.
Security
Orders placed online can be placed using our shopping cart.
Payments submitted via Paypal are processed using Secure Socket Layer
Protocol (SSL) with an encryption key length of 128-bits (the highest level
commercially available). Please refer to
www.paypal.com for further in-depth information regarding their level of
security.
Automatically Cancelled Orders
We run an in-house Fraud Control system on all orders which carries out a
number of checks to investigate the likelihood of the transaction being
fraudulent. This system is programmed to look for known patterns of
suspicious activity based on the order information such as locality, IMEI
number(s), IP address, Invoice address, etc as well as the payment details
and returns a 'confidence level'. Your order will be automatically
cancelled, in the event of a low confidence level - even if the transaction
is authorised by Paypal.
We reserve the right to cancel orders we feel to be suspicious and/or
fraudulent. These orders are always reported to the relevant authorities.
Should we receive a chargeback from our merchant service provider after the
order has been fulfilled we will assume that we have been defrauded. All
details entered on order together with your IP address will be forwarded to
the relevant authorities. You will also be blacklisted from ordering at
Unlock-online.net and several hundred other associated on-line retailers in
the future. IMEI numbers will be forwarded to the relevant network carrier
which can also lead to a blocked phone. We also utilised and forward
relevant information to CheckMEND
Please note that Internet host IP addresses are recorded for security
reasons when placing an order online.
We work closely with Fraud prevention agencies to protect against fraudulent
activity through our payment systems.
Please note that Internet host IP addresses are recorded for security
reasons when placing an order online.
Privacy Statement
We will take all reasonable care to ensure that any details that you submit
to us are kept secure. The details that you submit to us will be kept to
process orders only.
Unlock-online.net will not knowingly pass on any details we hold on
customers or web site visitors to any third parties.
We may use the addresses submitted to us to occasionally notify you about
important functionality changes on the website and/or new products, services
or offers we think you'll find valuable.
We monitor customer traffic patterns and site usage to help us develop the
design and layout of the web site.
Returns Policy
Electronic Goods:
We offer refunds for unused Credits (usernames and passwords) but do
not offer refunds for independent (offline) unlocking software. We review
each incident individually and we will use our discretion to ensure and
disputes are resolved amicably.
All unlocking codes and software are provided with implicit and full
instructions on how to input into the phone. Our instructions are clear and
concise and must be followed carefully. We do not provide refunds to those
customers who clearly do not follow the instructions provided.
Physical Goods:
We operate a 28 days return period as explained below.
All the products on sale from unlock-online.net have met high
quality-control standards. However, if you find a defect with any product
purchased, please e-mail us at: support@unlock-online.net
Goods which are defective on receipt can be returned for a full refund or
replacement. Goods found to be defective within 28 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but
will be returned at the customer's expense.
We do not operate a try before you buy policy. If you wish to return goods
which are not faulty, we will accept the return providing the goods are in a
good clean condition suitable for re-sale in the original packaging and
having not been used. These goods can be exchanged for other products,
subject to the difference in costs being addressed along with a postage fee,
or refunded, less postage and packing. A handling fee of 18% will be made.
Refunds by credit card are made to the same credit card that was used for
the purchase via Paypal
The above conditions are in addition to your statutory rights which are not
affected
Email Departments
Sales & Billing: sales@unlock-online.net
Customer Support: support@unlock-online.net
Disclaimer
All manufactures trade names/logos are for reference use only and are in no
way connected to our products. All logos, pictures, names and brands are
registered by their respective owners. All pictures are for
illustration purposes only, actual product may vary
Please be aware that using unofficial products with your mobile phone may
invalidate your phone's manufacturer's Warranty. unlock-online.net is not
responsible for any damage caused to your phone.
There is no warranty that any information or services provided or referenced
by this site is either merchantable or accurate, that such information or
service will fulfil any of your particular purposes or needs, or that such
information or service does not infringe on any third party rights. Except
for any express warranties stated on this site, if any, the information and
services provided or referenced on this site are provided "as is" and with
all faults, and the entire risk , satisfaction on quality, performance,
accuracy and effort is with the user.
Please be aware that using unofficial products with your mobile phone may
invalidate your phone's manufacturer's Warranty.
Unlock-online.net does not accept liability for any damage caused to your
handset as a result of using our service
Unlocking is legal in most countries, customers receiving any unlocking
equipment are required to check local laws before purchasing.
Unlock-online.net are not responsible for any law infringements made by its
customers.
We do not stock or sell any software that has IMEI changing capabilities,
nor answer any queries relating to IMEI changing. IMEI changing is illegal!!
By ordering from this website you agree to the above Terms and Conditions.
Do Not order any product or
service from Unlock-online.net if you do not agree with and accept our terms
and conditions.
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